Sales Training

Collaborative Selling

It’s no secret that the sales industry continues to change and evolve rapidly.

This is an exciting and dynamic profession, although it is often underrated and misunderstood.

The back-slapping, high pressure, joke-telling sales person has disappeared.

In his place is a new generation of sales professionals: highly trained and well groomed, with the characteristics of honesty, trustworthiness, and competence.

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Building Sales Relationships

No one questions that making friends is a good thing.

In this workshop, you are going to discover that the business of business is making friends, and the business of all sales professionals is making friends and building relationships.

Strategic friendships will make or break any business, no matter how big and no matter what kind of market.

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Overcoming Objections to Secure the Contract

If you are like most sales professionals, you are always looking for ways to overcome customer objections and close the sale.

This one-day course will help you to work through objectives effectively.

We will help you plan and prepare for objections so that you can address customer concerns, reduce the number of objections you encounter, and improve your averages at closing sales.

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Presentation Skills

Standing up and reciting information while others passively listen and perhaps take notes is the common traditional presentation style that does not really work to teach, inspire, or motivate an audience.

Times have changed. If the only purpose of your presentation is to transfer information, you are better off distributing it in a handout or by email and cancelling the event.

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Customer Service Excellence

Customer care is not just about dealing with upset customers. It’s about creating a positive experience whenever dealing with them. But with customers now less tolerant and more demanding, it’s a huge challenge for us to meet these demands.

Do you sometimes hear your staff or customer service teams dealing with unhappy customers and cringe a little, wishing they had handled the situation better?

Customer service is vital to a company’s reputation. It’s not just a question of reacting to customers, it’s about understanding and defining what they really want – even when they’re not sure themselves.

Our excellent one day customer service excellence course will develop the outstanding customer service standards modern customers expect. You can sit back with the peace of mind knowing your delegates are treating customers with the very best of care. And you will have delivered professional and effective training, while barely touching the organisation’s training budget. And that can only be positive for your own reputation.

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Successful Negotiation

Negotiating is a fundamental fact of life.

Whether you are working on a project or fulfilling support duties, this workshop will provide you with a basic comfort level to negotiate in any situation.

This interactive workshop includes techniques to promote effective communication and gives you techniques for turning face-to-face confrontation into side-by-side problem solving.

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Call Centre Training

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay.

This course will help call centre operators learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard.

Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical workshop.

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Prospecting for Leads like a Professional

Prospecting is one of the keys to your sales success. Keeping your pipeline full ensures that you will continue to attract new business, and so your success today is a result of the prospecting you did six months ago. In this one-day workshop, you will become skilled at prospecting and learn the 80/20 rule.

After this course, you will know who to target and how to target them, and commit to do some prospecting every day through warming up cold calls, following up on leads, or networking.

You will also build your personal prospecting plan and learn how to ensure your future by planting seeds daily.

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Retail Selling Skills

Many retail sales people believe that focusing on sales and achieving sales targets will necessarily affect the level of customer service they provide.

However, when retail employees focus on how their customers feel and make decisions throughout the experience, they deliver excellent service and develop valuable two-way RELATIONSHIPS.

Building customer relationships and meeting their needs is at the heart of this selling skills course specifically designed for frontline retail sales professionals.

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Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix.

This workshop will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success.

We will also talk about how to hone your communication skills, your ability to persuade, and techniques to personalise each sales call.

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Body Language

Reading Body Language as a Sales Tool.

Body language can make or break our efforts to establish long, trusting relationships. Our body language can help to reinforce and add credibility to what we say, or it can contradict our words.

Understanding what signals you are sending, as well as being able to read the signals that your clients send, is an essential skill in sales and throughout our lives. What is your body language saying about you?

Find out in this workshop!

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Sales Management

A successful sales manager's job is to provide clear direction and support to his/her team, enabling them to excel and develop to reach their full potential.

Sales managers often rise to this position from a successful career in sales.

But the skills required of a successful sales manager are quite different than the skills of a sales person which is one of the key points that this program will be focusing on.

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Time Management

No matter who you are, we all have 168 hours each week. Your ability to best utilize those 168 hours will ultimately determine your success.

Using self-discovery, hands-on activities and innovative concepts, throughout this high energy training program, participants will learn how to get better control of their time and their life in general. From setting achievable life and work related goals to learning how to more efficiently and effectively control their time and resources.

This one day program also stresses on the importance of planning and prioritising, dealing with and controlling interruptions, setting boundaries and managing stress.
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